Shipping policy

At MALIEV, we aim to ensure your orders are processed and delivered promptly. Please review the details below to understand our shipping process and policies.

Processing Time

  • Standard orders are processed within 1-3 business days after payment confirmation.
  • For custom or made-to-order products, the processing time varies based on the product. The estimated lead time is stated on the product page, typically ranging from 7-14 business days or longer, depending on the complexity.

Shipping Methods

We exclusively use Thai Post EMS for both domestic and international shipping.

  • Domestic Shipping: Delivery typically takes 1-3 business days, depending on the location. During high seasons or in densely populated areas, delivery may take slightly longer.
  • International Shipping: We ship worldwide via Thai Post EMS. Delivery times vary by destination, and specific timeframes are currently unavailable as we are yet to handle international orders.

Shipping Costs

  • Shipping rates are calculated based on the weight and size of the product.
  • Free Shipping: Orders with a total value of 2,000 Baht or more qualify for free standard shipping within Thailand.

Order Tracking

All shipments include a tracking number, which is added to your order details once fulfilled. You can monitor your shipment's status directly through the Thai Post tracking system.

Express or Same-Day Delivery

We do not offer express or same-day delivery. However, customers can contact us to arrange for a delivery messenger to pick up the product directly from our facility.

Customs and Duties

For international orders, customers are responsible for any applicable customs fees, taxes, or import duties. Please check with your local customs office for more information.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us at support@maliev.com. While Thai Post handles such cases, we are happy to assist with refund or replacement discussions if necessary.

Returns and Exchanges

  • Customers are responsible for the shipping costs associated with returning products for refunds or exchanges.

Thank you for choosing MALIEV. If you have any questions about our shipping policy or need assistance, feel free to contact us at: