Refund policy

At MALIEV, we aim to ensure customer satisfaction. If you are not entirely satisfied with your purchase, you may return the product in accordance with our return and refund policy outlined below.

Eligibility for Returns

We accept returns under the following conditions:

  1. The return request is made within 14 days of receiving the product.
  2. The item is unused, undamaged, and in its original packaging.
  3. Custom-made or made-to-order items are also eligible for return under the standard policy.

How to Request a Return

To initiate a return, please contact us at support@maliev.com or via our LINE OA (@maliev) with the following details:

  • Order number
  • Reason for the return

Once your request is reviewed and approved, we will provide instructions for returning the item.

Return Shipping

  • Customers are responsible for the return shipping costs.
  • We recommend using a trackable shipping method to ensure the item’s safe return.

Restocking Fee

A 30% restocking fee will be deducted from the refund amount for all returned items.

Refund Process

Refunds will be processed after the returned item is received and inspected.

  • If approved, the refund (minus the restocking fee) will be issued to your original payment method within 5-7 business days.
  • If the returned item does not meet the eligibility criteria (e.g., damaged or missing components), the refund may be denied.

Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of receiving the item. Include photos of the damage and the packaging for a faster resolution. For such cases, return shipping costs will be covered by MALIEV, and a replacement or full refund will be provided.

Exclusions

We do not offer refunds or exchanges for the following scenarios:

  • Items not returned within 14 days of receipt
  • Items returned in a condition that does not meet the eligibility criteria

Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at:

Thank you for shopping with MALIEV. We are committed to providing the best service and resolving any issues promptly.